YOUR CUSTOM MEDAL SOURCE
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FAQ
FAQ
1. How do I begin the design and ordering process MedalsInc.com?
The design and ordering process is a very easy process and it starts with you providing us, via email, fax or our online quote form (put link), your medal ideas, drawings, photographs etc. We then take the information you provided us and create digital artwork (put link) that we email to you for your approval. Along with this artwork we will include a price quote. Please note that to create a price quote we require the quantity to be ordered and desired size.
2. What are the different types of plating do you?
We offer 6 different plating colors Bright Gold, Bright Silver, Bright Bronze. For an extra fee we offer Antique Silver, Antique Gold and Antique Bronze which give the medals a more aged look. Antique finishes also help greatly when your design is mostly metal (die struck) as the darker recessed areas provide a greater contrast for text and fine lines.
3. What are medals made from?
Our medals are made from solid brass metal.
4. Will we keep your designs and molds for future productions?
We keep your medal’s mold and artwork on our books for 18 months.
5. What are your MOQ’s (minimum order quantities)?
Our minimum order is 150 pcs. per order. Prices will drop on the more pieces ordered.
6. What is your delivery time?
If your lapel pins are shipping to the United States, your typical turnaround time is 2-4 weeks for manufacturing and 4 weeks shipment transit. For all other countries please email to inquire.
7. What are the shipping costs for my order?
We offer FREE Shipping to all physical addresses in the 48 contiguous states only. Please let us know of your desired delivery address, if outside the contiguous 48 states, so they may get you a quote on your shipping costs. Our prices are all delivered pricing.
8. What payment method and terms do you accept?
We accept all major credit cards, checks and money orders. Please refer to our Order Form when placing an order (link to order form).
9. When is payment due for my order?
Order requires a 50% deposit when order is placed and balance must be paid prior to goods being shipped from our factory in China. Please call if you are interested in a credit application for terms.
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